So you’ve finally taken the first step – you have an appointment booked at a BioPed clinic! If this is your first visit to see a Canadian Certified Pedorthist, we understand that there may be some nerves around the first session. However, we strive to make it the best experience we can. Here’s what to expect when you first come in:
We get to know you!
Our foot care team made up of Pedorthists, Care Coordinators, and other staff will warmly welcome you on arrival. You may have already filled out the necessary forms in advance, but if not, you will be given time to complete any information we need to process your appointment. We look forward to learning more about what brought you in and your goals with the assessment and treatment plan.
Assessment
Once ready, your Pedorthist will bring you to a treatment room for your assessment and discuss your primary complaint or reason for referral, so we can learn more about you in person – this includes your lifestyle, hobbies, work, medical history and how we can help you to do more of what you need. We actively listen to ensure we have every detail.
Planning
After hearing your concerns and evaluating your lower extremity mechanics, we formulate a plan of attack to start addressing your main concerns. Whether this is foot pain that stops you from your weekend activities, knee pain that makes it hard to work, or swelling that impacts your day-to-day schedule, we dive in to explain the specifics of why a solution like custom foot orthotics, footwear, bracing or compression can help.
Our Commitment
Although the carefully crafted treatment plan may make plenty of sense to us, we expand further to make sure it is easy to understand and answer any questions you may have. We explain the timeline of what to expect, from our appointment to receiving the care and products, and estimated timelines to recovery as well. We provide honest advice, cost/fee disclosure up front and work closely with insurance providers.
Follow Up
Even when all is said and done, and we have addressed the concern that brought you in – your Pedorthist will continue their care, even when you are not there! We schedule follow-up appointments to ensure your solutions stay working, and ensure your goals and satisfaction are being continually achieved. We provide updates and return referral letters to practitioners such as your family physician or nurse practitioner.
In Conclusion…
The first time for anything can always be scary, but that is why we take pride in offering a caring, honest and trustworthy experience! Our Canadian Certified Pedorthists are highly trained specialists of the lower extremity and provide effective solutions to help you do more. If you are still in the midst of considering BioPed for your appointment, please allow us to demonstrate our world class client experience and book your next session with one of our Pedorthists today.
